Returns and Refund Policy
Effective Date: July 19, 2025
At SDM , customer satisfaction is our top priority. We want you to be completely satisfied with your purchase of generators, accessories, or any power-related equipment from our website. This Returns and Refund Policy outlines your rights and our procedures regarding returns, exchanges, and refunds.
If you have any questions, please contact us at:
Email: contact@sdmernergy.com
1. Eligibility for Returns
We accept returns on most new, unused, and undamaged products within 30 days of the delivery date. To be eligible for a return:
The product must be in its original packaging
It must include all accessories, manuals, and parts
The item must not show signs of wear, installation, or use
You must provide proof of purchase (e.g., order number or receipt)
Products returned without meeting these conditions may be rejected or subject to a restocking fee (see section 6).
2. Non-Returnable Items
Certain products are not eligible for return due to safety, hygiene, or customization:
Opened or used generators
Generators that have been fueled or run
Electrical parts or accessories that have been installed
Custom-built or special order items
Items marked “Final Sale” or “Non-Returnable” on the product page
3. How to Request a Return
To initiate a return, please follow these steps:
Email us at contact@sdmernergy.com with:
Your full name
Order number
Reason for return
Photos (if applicable)
Our customer service team will respond within 1–2 business days with instructions.
If approved, you’ll receive a Return Authorization Number (RMA) and return shipping address.
Important: Do not send your item back without receiving a Return Authorization Number. Unauthorized returns will not be accepted.
4. Return Shipping
Unless the return is due to a damaged, defective, or incorrect item shipped by us, you are responsible for:
Return shipping costs
Insuring the package (we are not responsible for items lost or damaged in transit)
Ensuring the item is packaged securely
5. Refunds
Once we receive and inspect your returned item, we will:
Notify you by email of the approval or rejection of your refund
If approved, process the refund to your original method of payment
Issue the refund within 5–10 business days
Refunds will not include original shipping charges unless the return is due to our error (e.g., wrong or defective item).
6. Restocking Fee
A restocking fee of up to 20% may apply in the following situations:
The item was opened or installed
The item is not returned in its original condition
The return is due to buyer’s remorse or order error
We reserve the right to waive the fee on a case-by-case basis.
7. Exchanges
We currently do not offer direct product exchanges. If you wish to exchange an item, return the original product following our return process and place a new order for the replacement item.
8. Damaged or Defective Items
If you receive a damaged or defective generator or accessory:
Report it to us within 5 days of delivery at contact@powerlig.com
Include photos and a description of the issue
We will work with you to replace the item or offer a full refund, depending on the situation
Products damaged by customer misuse or mishandling are not covered.
9. Cancellations
Orders can only be canceled before they are shipped. If your order has already been dispatched, you must follow the return process.
Please email us at contact@powerlig.com as soon as possible to cancel an order.
10. Warranty Claims
Many of our generators and parts are backed by manufacturer warranties. Warranty claims should be made directly through the manufacturer per the terms of their policy. We are happy to help facilitate this process.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
SDM Energy
Email: [contact@sdmernergy.com]Â
Address: [37 HERCHEL RD LONDON, KY 40741]
Phone: [307-500-3263]
Website:Â https://sdmernergy.com
Business Hours: 8:00 AM – 6:00 PM (Monday – Saturday)
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SDM Energy is committed to providing high-quality portable generators, home backup systems, and emergency power equipment. Our flexible 30-day return policy ensures that you can shop with confidence. Whether you’re buying an inverter generator or a diesel standby model, our customer-first return policy makes generator shopping worry-free.