Frequently Asked Questions (FAQs)

Welcome to the Sdmenergy.com Help Center

We’ve compiled the most common questions from our customers about generators, shipping, returns, warranty, and more. If you need further assistance, please don’t hesitate to contact us at contact@sdmernergy.com

General Questions

1. What products does PowerLig.com sell?

Sdmenergy.com specializes in high-quality portable generators, standby home backup generators, inverter generators, diesel and gasoline models, and generator accessories like covers, cords, and transfer switches.

2. Are your generators brand new?

Yes. All generators and accessories sold on PowerLig.com are brand new, unused, and shipped directly from the manufacturer or authorized distributor.

3. Do you offer installation services?

We do not currently offer installation services. However, we can refer you to licensed professionals in your area for standby generator installation. Always use a certified technician for proper and safe setup.

Orders, Shipping & Delivery

4. How long does shipping take?

Standard orders typically arrive within 3–7 business days. Freight shipments for large generators may take 5–10 business days depending on your location.

5. Do you offer free shipping?

We offer free shipping on select products and promotions. Shipping rates are calculated at checkout based on weight, location, and delivery method.

6. How can I track my order?

Once your order ships, we’ll email you a tracking number and a link to monitor the shipment in real time.

7. Do you ship outside the U.S.?

We currently ship within the continental United States only. For special bulk or export inquiries, please contact us at contact@sdmernergy.com

Payments & Billing

8. What payment methods do you accept?

We accept:

• Visa, MasterCard, Discover, American Express

• PayPal, Apple Pay, Google Pay

• Bank wire transfers (for large orders)

9. Is my payment information secure?

Absolutely. We use SSL encryption and trusted third-party payment processors that are PCI-compliant, ensuring your payment data is protected.

10. Can I cancel or change my order?

Orders can be modified or canceled before they ship. Once shipped, the item must be returned according to our Return Policy.

Returns & Refunds

11. What is your return policy?

You can return most unused items within 30 days of delivery. Products must be in original packaging and unused. Read our Returns & Refund Policy for full details.

12. Do I have to pay for return shipping?

Return shipping is generally the customer’s responsibility unless the item arrived damaged or we shipped the wrong product.

13. How long does it take to receive my refund?

Once we receive and inspect the returned product, refunds are processed within 5–10 business days to your original payment method.

Warranty & Support

14. Do your generators come with a warranty?

Yes! All generators sold on PowerLig.com come with a manufacturer’s limited warranty, typically ranging from 1 to 5 years, depending on the model. Please see our Warranty Policy for full details.

15. How do I file a warranty claim?

Contact us at contact@sdmernergy.com with your order number, a description of the issue, and photos or video if applicable. We’ll assist you in submitting a warranty claim with the manufacturer.

16. What should I do if my generator arrives damaged?

Inspect your delivery carefully. If the product is visibly damaged upon arrival, note it on the delivery receipt and contact us immediately with photos at contact@sdmernergy.com.

Generator Use & Maintenance

17. What size generator do I need for my home?

It depends on the number of appliances you want to run. A 5,000–7,500 watt generator is sufficient for most essential home functions. Use our sizing guide or contact us for help choosing the right unit.

18. Do I need a transfer switch?

Yes, for safely connecting your generator to home circuits, a manual or automatic transfer switch is essential. It prevents backfeeding and protects your home and utility workers.

19. How often should I service my generator?

Routine maintenance, like oil changes, air filter replacements, and spark plug checks, is essential. Refer to your owner’s manual for service intervals. We also carry replacement parts and accessories.

20. Can I use a generator indoors?

No. Never use a generator indoors or in enclosed spaces. Generators produce deadly carbon monoxide gas and must be operated outside in a well-ventilated area.

Still Need Help?

If you couldn’t find your answer here, we’re happy to help.