Warranty Policy
Effective Date: July 19, 2025
At Sdmenergy.com, we stand behind the quality and performance of every generator and power product we sell. We are committed to ensuring your satisfaction by offering a reliable warranty policy that protects your investment in our generators and accessories.
If you have any warranty-related questions, please contact us at:
Email: contact@sdmernergy.com
1. Warranty Coverage
All generators and power equipment sold through PowerLig.com are backed by a manufacturer’s limited warranty, which covers defects in materials and workmanship under normal use.
Most common warranty coverage includes:
Portable generators: 1 to 3 years (varies by brand)
Standby/home backup generators: 2 to 5 years (varies by manufacturer)
Inverter generators: 1 to 3 years
Accessories & parts: 90 days to 1 year
Please refer to the product page or manufacturer’s documentation for specific warranty durations and terms for your product.
2. What Is Covered?
The manufacturer’s warranty typically covers:
Engine defects
Electrical component malfunctions
Manufacturing defects
Faulty workmanship or parts
This applies only to products used in accordance with the manufacturer’s guidelines and under normal operating conditions.
3. What Is Not Covered?
The warranty does not cover damage or defects caused by:
Improper installation or maintenance
Use of non-approved fuel or lubricants
Overloading or misuse of the generator
Normal wear and tear (filters, plugs, belts, etc.)
Unauthorized repairs or modifications
Cosmetic damage, rust, or corrosion
Commercial use (unless specifically stated in the warranty)
Shipping damage after delivery
Natural disasters (fire, flood, storm, etc.)
Important: Operating a generator without proper oil levels or ventilation may void the warranty.
4. How to File a Warranty Claim
To initiate a warranty claim:
Email us at contact@sdmernergy.com with the following:
Your name and order number
Model number and serial number of the product
Description of the issue
Photos or videos showing the defect (if applicable)
We will respond within 2 business days with troubleshooting steps or forward your claim to the manufacturer for review.
If approved, the manufacturer may:
Repair the item
Replace the defective part
Replace the entire unit
Issue a refund (rare cases only)
Some manufacturers may require you to return the product to a certified service center or provide proof of regular maintenance.
5. Manufacturer Warranty Support
PowerLig.com is an authorized dealer for several top generator brands. We work closely with manufacturers like:
Generac
Champion
DuroMax
Honda Power Equipment
Westinghouse
Briggs & Stratton
If your product is still under warranty, we can assist in coordinating support between you and the manufacturer.
6. Out-of-Warranty Repairs
If your generator or accessory is no longer covered by warranty, we may still be able to assist by:
Providing replacement parts
Referring you to a qualified service technician
Offering discounts on replacement units
7. Transferability
Some warranties are transferable to a new owner if the generator is sold during the warranty period. Please check the manufacturer’s policy or contact us for help transferring a warranty.
8. Limitation of Liability
Sdmenergy.com is not liable for incidental or consequential damages resulting from the use of a generator, including lost business, personal injury, or property damage. Warranty liability is strictly limited to the terms provided by the product manufacturer.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
SDM Energy
Email: [contact@sdmernergy.com]
Address: [37 HERCHEL RD LONDON, KY 40741]
Phone: [307-500-3263]
Website: https://sdmernergy.com
Business Hours: 8:00 AM – 6:00 PM (Monday – Saturday)
sdmenergy.com ensures peace of mind with every generator purchase by offering reliable manufacturer-backed warranties on portable generators, home backup power systems, diesel and inverter generators, and all related accessories. When you buy from PowerLig.com, you’re protected by a robust warranty policy that guarantees quality, performance, and long-term support.