Shipping & Delivery Policy
Effective Date: July 19, 2025
Thank you for shopping at Sdmenergy.com, your trusted source for premium portable generators, standby power systems, and generator accessories. This Shipping and Delivery Policy explains how we handle shipping, delivery timelines, and related procedures.
If you have any questions, please contact us at:
📧 Email: contact@sdmernergy.com
1. Shipping Coverage
We currently ship to addresses within the continental United States (48 states). Shipping to Alaska is not available at this time.
2. Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed after 2 PM EST may be processed on the following business day.
You will receive a shipping confirmation email with tracking details once your order is dispatched.
3. Estimated Delivery Time
Delivery time depends on the product, size/weight, and your shipping location.
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–7 business days |
| Freight/LTL Shipping | 5–10 business days |
| Expedited Shipping | Available on request (fees apply) |
⚠️ Note: Heavy or oversized generators may ship via LTL (less-than-truckload) freight, requiring a delivery appointment and curbside drop-off.
4. Shipping Rates
Shipping costs are calculated at checkout based on:
Order weight and dimensions
Shipping method selected
Delivery destination
Occasionally, we may offer free shipping promotions on select products or order thresholds. Eligible items will be clearly marked on the product page.
5. Freight Delivery Guidelines (LTL)
Larger items such as standby generators or industrial units may ship via freight. Please note the following:
Delivery is curbside only unless white-glove or liftgate service is selected (additional fees may apply)
Someone 18 years or older must be present to accept delivery
Inspect all items upon arrival and note any visible damage on the delivery receipt before signing
🚛 If damage is found, refuse the delivery and contact us immediately at contact@sdmernergy.com
6. Order Tracking
Once your order ships, you’ll receive:
A tracking number
The carrier’s name (e.g., UPS, FedEx, or freight partner)
A link to track delivery status in real-time
You can also track your order status by logging into your PowerLig.com account or contacting customer support.
7. Shipping Delays
While we strive to meet our delivery estimates, delays may occur due to:
Weather conditions
Carrier disruptions
Peak demand periods
Inventory shortages or backorders
We are not responsible for carrier delays, but we will work with you to resolve any issues promptly.
8. Incorrect Shipping Information
It is your responsibility to provide a complete and accurate shipping address at checkout.
If your order is delayed, misrouted, or returned due to incorrect information:
Additional charges may apply for reshipping
Refunds may be subject to restocking and shipping fees
Please double-check your shipping information before placing your order.
9. Lost or Stolen Packages
If your order shows as “Delivered” but you have not received it:
Check around your delivery area (garage, porch, side door, etc.)
Ask household members or neighbors
Contact the shipping carrier for delivery confirmation
If still unresolved, contact us at contact@sdmernergy.com
We will help initiate a carrier investigation and, if eligible, arrange a replacement or issue a refund per the carrier’s policy.
10. Damaged Items
We carefully package all shipments to prevent damage. However, if your order arrives damaged:
Do not install or use the item
Take clear photos of the packaging and damaged product
Notify us within 48 hours of delivery
Email contact@sdmernergy.com with your order number and photos
We will file a damage claim and arrange for a replacement, repair, or refund depending on the situation.
11. Special Delivery Requests
If you require:
Liftgate service
Scheduled delivery
Inside or white-glove delivery
Business/commercial delivery accommodations
Please contact us before or immediately after placing your order, and we will do our best to fulfill your request. Additional fees may apply.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
SDM Energy
Email: [contact@sdmernergy.com]
Address: [37 HERCHEL RD LONDON, KY 40741]
Phone: [307-500-3263]
Website: https://sdmernergy.com
Business Hours: 8:00 AM – 6:00 PM (Monday – Saturday)